We just wanted to give you an update regarding our plans for a second lockdown
💉 All our branches will continue to be open and staffed at their current levels. We have had the go ahead from our governing body to continue to see most appointments and procedures, however if you are worried about leaving home and wish to delay your animal’s vaccines or neutering appointments then this is not a problem, please give us a call and we can rearrange these for you. We have a three-month window on most vaccinations so can delay these to a degree if needed. We will not be performing any nail clipping, anal gland expression or routine health checks outside of vaccination unless there is an animal welfare concern. 💉
🍽 We are not expecting any issues with supply of food or medications so please do not feel the need to stock up on these. If possible please use the Click and Collect service on our website (www.zetlandvets.co.uk) to order your repeat medications or food. This will help keep our phonelines free for emergency or urgent care. 💊
☔ As the spirit of the lockdown is to try and prevent people mixing, we will once again be restricting access into our buildings. If necessary to enter the building you will be asked to wear full PPE, including a surgical mask that we will provide. We therefore ask those clients who are driving to make reception aware of their arrival and then wait in their car. We are aware the weather is not ideal for people on foot, so please don't forget your umbrella! We have a gazebo up in front of our Zetland Road branch and we will also have some umbrellas available to you at our other branches (these will be sanitised between uses). ☔
☎️ We will once again be offering telephone or video appointments, so if you are shielding or vulnerable we will be ideally assessing your animals via these methods as a first line. We may ask you to book other routine appointments such as post op checks or more chronic health issues via these routes also, in order to minimise footfall through the practice. These video appointments with a vet will have a scheduled appointment time slot and be chargeable at our usual consultation fee. 📱
🤝 We would please ask you once again to be patient and kind when discussing any worries you have regarding your pets with our staff. We aim to continue to provide the best service possible, but please understand some delays may be inevitable and that staff are working as hard as possible behind the scenes to help you. We know this is a stressful time for everyone but many of the restrictions in place are outside of the control of our staff. 🤝
You can continue to contact us on email@example.com or 0117 944 5111. Stay safe everyone and stay kind!