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Emergency 0117 9445111
Out of hours 0117 9445111
Backwell 01275 462691
Filton 0117 969 3621
Fishponds 0117 965 4413
Hotwells 0117 927 6394
Patchway 0117 9312111
Stoke Bishop 0117 9683706
Westbury-On-Trym 0117 9592111
Zetland Road 0117 9445111

COVID-19 update: Client advice on what to do during the Coronavirus crisis

COVID-19 Update

Please see our latest client guidelines below

In response to the latest government guidelines we are now only open for patients for that need essential care to avoid unnecessary suffering or maintain animal welfare. In order to help you understand the best way to look after your pet, please read the advice on this page.

What constitutes an emergency that needs immediate care?

If any of the below apply to your pet, contact us IMMEDIATELY so we can direct you to your nearest available practice.

  • Breathing difficulties
  • Open wound injuries
  • Trauma (e.g. car accidents)
  • Male cats struggling in the litter tray to pass urine
  • Rabbits neglecting food
  • Swallowing hazards ie.toys/clothes
  • Ingestion of poisonous/harmful substances
  • Eye problems
  • Vomiting or diarrhoea especially if your pet appears quiet or depressed or if it is going on for a long time (more than 24 hours)
  • Swollen abdomen or retching (especially large dogs)
  • Loss of thirst & appetite
  • Struggling to give birth
  • Seizuring/fitting
  • Collapse

If the advice is to come into practice, please follow the advice below.

Advice when visiting your practice

Don’t walk into the practice. We need to keep everyone safe.

Instead, phone us and explain your situation. We’ll arrange a suitable way of conducting your appointment that is in everyone’s best interests.

There are a variety of options available to everyone - the important thing is to let us know and we’ll work together!

Contact us to discuss

Concerned about your pet’s health but don't think it's an emergency?

To respect social distancing rules, we are replacing our standard consultation service with video and telephone consultations. Please contact the practice to arrange an appointment. See our advice on video and telephone consultations with your vet.

Other Coronavirus-related FAQs

If you have more specific questions, take a look at our frequently asked questions below:

  • Vaccinations
  • Routine appointments
  • Food and medication
  • Operations and blood tests

Vaccinations

Can I bring my pet in for an INITIAL VACCINATION COURSE?

A vaccination is not deemed as an emergency and we will not be offering an initial vaccination course. If you have a puppy, we recommend that they are kept inside and not exposed to other dogs. You should book a vaccination course as soon as possible after normal service resumes.

We will review this and provide a further update if the government extends the initial three weeks of enhanced measures to slow the spread of the virus.

Can I bring my pet in for their ANNUAL VACCINATION BOOSTER?

We can postpone this vaccine for up to 3 months after the due date without requiring a restart. During these exceptional times, we ask that you delay the booster until up to a maximum of 3 months after the due date.

Routine appointments

Can I bring in my pet for a HEALTH CHECK?

Not at this moment in time because this is not deemed critical. However, depending on availability, we may be able to conduct a health check via a video or telephone consultation. Please ask the practice for further information.

Can I bring my pet in for NAIL CLIPS? Or to have their ANAL GLANDS expressed?

This should be postponed if your pet is not in any danger of feeling discomfort. If you are uncertain whether this is the case, please arrange a video or telephone consultation with the vet or nurse.

Food and medication

How can I get my REPEAT FOOD or MEDICATIONS?

It is important that you continue to give your pet the appropriate food and medication. We are looking at ways of getting these to clients who are due them and postal / delivery services may be an option. Please contact us to make suitable arrangements.

How can I get my FLEA, WORM, TICK and FLYSTRIKE treatments?

It is important that you continue to give your pet the appropriate treatments. We are looking at ways of getting these to clients who are due them and postal / delivery services may be an option. Please contact us to make suitable arrangements.

Operations and blood tests

Can my pet still have ELECTIVE OPERATIONS such as Neutering and Lumps removals?

These operations are not deemed to be critical during these extraordinary times and we therefore ask that you postpone these procedures, until government guidelines on social distancing change.

What about ULTRASOUNDS and BLOOD TESTS?

We can deem whether this would be critical or not – please contact us to understand more.

If you still have questions that weren't covered above, please contact us directly.

     

Practice information

Zetland Road

Back
  • Mon
    8:00am - 8:00pm
  • Tue
    8:00am - 8:00pm
  • Wed
    8:00am - 8:00pm
  • Thu
    8:00am - 8:00pm
  • Fri
    8:00am - 7:00pm
  • Sat
    8:30am - 5:00pm
  • Sun
    10:00am - 4:00pm (pre-booked appointments)

Emergency Details

Please call:

0117 9445111
Back

Find us here:

32 - 34 Zetland Road Redland Bristol BS6 7AB
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Back

Please call this number for emergencies:

0117 9445111

Backwell

Back
  • Mon
    8:30am - 6:30pm
  • Tue
    8:30am - 5:00pm
  • Wed
    8:30am - 6:30pm
  • Thu
    8:30am - 6:30pm
  • Fri
    8:30am - 5:00pm
  • Sat
    8:30am - 12:00pm
  • Sun
    Closed

Emergency Details

Please call:

01275 462691
Back

Find us here:

44 Rodney Road Backwell Bristol North Somerset BS48 3HW
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Please call this number for emergencies:

01275 462691

Filton

Back
  • Mon
    Closed
  • Tue
    Closed
  • Wed
    Closed
  • Thu
    Closed
  • Fri
    Closed
  • Sat
    Closed
  • Sun
    Closed

Emergency Details

Please call:

0117 969 3621
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Find us here:

26 Station Road Filton Bristol BS34 7JQ
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Please call this number for emergencies:

0117 969 3621

Fishponds

Back
  • Mon
    8:30am - 6:30pm
  • Tue
    8:30am - 8:00pm
  • Wed
    8:30am - 6:30pm
  • Thu
    8:30am - 6:30pm
  • Fri
    8:30am - 6:30pm
  • Sat
    9:00am - 4:00pm
  • Sun
    Closed

Emergency Details

Please call:

0117 965 4413
Back

Find us here:

10 Straits Parade Fishponds Bristol BS16 2LA
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Please call this number for emergencies:

0117 965 4413

Hotwells

Back
  • Mon
    Closed
  • Tue
    Closed
  • Wed
    Closed
  • Thu
    Closed
  • Fri
    Closed
  • Sat
    Closed
  • Sun
    Closed

Emergency Details

Please call:

0117 927 6394
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Find us here:

4 Merchants Road Hotwells Bristol BS8 4PZ
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Please call this number for emergencies:

0117 927 6394

Patchway

Back
  • Mon
    11:00am - 6:30pm
  • Tue
    8:30am - 6:30pm
  • Wed
    8:30am - 6:30pm
  • Thu
    8:30am - 1:00pm
  • Fri
    8:30am - 6:30pm
  • Sat
    Closed
  • Sun
    Closed

Emergency Details

Please call:

0117 9312111
Back

Find us here:

6 Coniston Road Patchway Bristol BS34 5PA
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Back

Please call this number for emergencies:

0117 9312111

Stoke Bishop

Back
  • Mon
    8:30am - 9:00pm
  • Tue
    8:30am - 6:30pm
  • Wed
    8:30am - 6:30pm
  • Thu
    8:30am - 6:30pm
  • Fri
    8:30am - 6:30pm
  • Sat
    9:00am - 12:00pm
  • Sun
    Closed

Emergency Details

Please call:

0117 9683706
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Find us here:

88 Shirehampton Road Stoke Bishop Bristol BS9 2DR
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Please call this number for emergencies:

0117 9683706

Westbury-On-Trym

Back
  • Mon
    Closed
  • Tue
    Closed
  • Wed
    Closed
  • Thu
    Closed
  • Fri
    Closed
  • Sat
    Closed
  • Sun
    Closed

Emergency Details

Please call:

0117 9592111
Back

Find us here:

2 Concorde Drive Westbury-On-Trym Bristol BS10 6PZ
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Back

Please call this number for emergencies:

0117 9592111