As we are working with a reduced number of staff across all our branches due to the Coronavirus pandemic, please be mindful that our phone lines are very busy and that your phone calls may not get answered as quickly as normal. If you require flea and worm treatment please email us on firstname.lastname@example.org . Please bear with us as if we are not able to answer immediately or if we put you on hold, it means that we are treating a patient at that moment in time. If the query is NOT urgent, you can also email us on email@example.com - this is currently our preferred point of contact for non urgent queries as it leaves the phone lines free for emergencies.
Due to the Coronavirus Pandemic, we are currently postponing routine healthcare for your pets, however rest assured that we are still open to provide emergency and urgent care for patients to avoid unnecessary suffering. Our vets will be delivering remote consultations by video initially and can then assess which patients need to be brought into the practice. If you need to collect medication or food please email us on firstname.lastname@example.org so we can organise this for you. We will give you details of the social distancing measures that we have in place. We will also be asking you to make any payments online or over the phone to avoid direct contact.