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Emergency 0117 9445111
Out of hours 0117 9445111
Backwell 01275 462691
Filton 0117 969 3621
Fishponds 0117 965 4413
Hotwells 0117 927 6394
Patchway 0117 9312111
Stoke Bishop 0117 9683706
Westbury-On-Trym 0117 9592111
Zetland Road 0117 9445111

COVID-19 update: Client advice on what to do during the Coronavirus pandemic

Zetland Vets

Providing dedicated care to pets in Bristol

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What to do during the Coronavirus pandemic?

We are open and our staff are on hand for you and your pets during this difficult time.

Find out more

As we are working with a reduced number of staff across all our branches due to the Coronavirus pandemic, please be mindful that our phone lines are very busy and that your phone calls may not get answered as quickly as normal. If you require flea and worm treatment please email us on enquiries@zetlandvets.co.uk . Please bear with us as if we are not able to answer immediately or if we put you on hold, it means that we are treating a patient at that moment in time. If the query is NOT urgent, you can also email us on enquiries@zetlandvets.co.uk - this is currently our preferred point of contact for non urgent queries as it leaves the phone lines free for emergencies.

 

Due to the Coronavirus Pandemic, we are currently postponing routine healthcare for your pets, however rest assured that we are still open to provide emergency and urgent care for patients to avoid unnecessary suffering. Our vets will be delivering remote consultations by video initially and can then assess which patients need to be brought into the practice. If you need to collect medication or food please email us on enquiries@zetlandvets.co.uk so we can organise this for you. We will give you details of the social distancing measures that we have in place. We will also be asking you to make any payments online or over the phone to avoid direct contact.

"We recently lost our little tortie cat Juniper, but a very sad and traumatic event was made a little easier by the compassion and patience of the night staff at Zetland Veterinary Hospital. They allowed us to say goodbye and cuddle our fur baby and gave her the utmost dignity. They also made the process of deciding what to do next very easy for us and were very kind when we needed it most."

Sarah HillmanRedland, Bristol

"Such a lovely team at Zetland, always made to feel welcome by receptionist's and other members of staff. Would recommend to any pet owner!"

SueBristol

"The vets and nurses were amazing and looked after my cat really well. He had quite a serious operation and they got him back to full health. They also contacted my insurer and sorted all the finances out for me. The vets and nurses genuinely were so pleased by his recovery. Many thanks to the whole team."

Emily LovegroveRedland, Bristol

"I have used Filton Vets for about 19 years they have always looked after all my dogs and are always friendly. You can get advice and appointments very quickly even if you have to go to Zetland Road branch."

Helen PetersFilton, Bristol

"We've taken Tom Cat to Patchway Vets since we moved to Bristol 4 years ago. The friendly and super care is always exceptional. Tom Cat doesn't always like going to the vets so Emma is always willing to do a home visit. We are so lucky to have a great vets close by."

Gareth & RachPatchway, Bristol

"I can't rate the customer service team highly enough - specifically Thomas, who is a legend, but all of them really. Every time I buy their fantastic food, my dog is just about to run out, and they always make sure it's delivered in time without making me feel bad for leaving it so late."

Rhiannon LawtonFishponds, Bristol